SHIPPING & RETURNS
SHIPPING
We will ship your order within 3 working days after receiving the payment of your order.
Once your order has been processed, we are unable to make any changes or cancel your order.
We ship our products worldwide in almost all countries of the world, the shipping costs vary by region and will be calculated at checkout.
Regarding shipping packages to all destinations outside the European Union, pleas note that the shipping costs do not include duties or customs fees that may be incurred. The customer is responsible for these expenses.
Delivery time:
Spain: 2-5 working days
EU: 3-7 working days
RETURNS
You have 14 days from the shipping date to return your purchase from Kohaku.
Worn earring, necklaces, bracelets and rings can not be returned due to hygienic reasons. Also, any items on sale can not be returned.
The shipping costs of the return are for the customer.
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Step 1. Please write us email with your name, order number, and reason of returning at info@kohakustore.com
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Step 2. Send the jewelry in original packaging and condition to the address we response to.
As soon as we receive your return, we will make sure to handle your request.